30 November 2008
Bootstraping Problem
I'd say it presents a bit of a bootstrapping problem, depending on how it is packaged or how it is presented to you.
14 November 2008
So Many Failed Banks, So Little Time
Charter Communications Stupidity
Thank you for choosing Charter Chat Live! A Customer Care representative
from Cable TV Order Inquiries will be with you shortly.
You have been connected to CVH Robert S .
Christopher Arnold: Hello?
CVH Robert S : My name is Robert. Thank you for contacting Charter Communications On-line Sales. How may I assist you?
Christopher Arnold: Hello. How are you?
CVH Robert S : ok
CVH Robert S : How may I assist you?
Christopher Arnold: Very good. I was hoping to determine if a better pricing plan exists for the services we currently have. Cable "Big Value" + Internet.
CVH Robert S : To get into a new promo you would need to upgrade your services.
Christopher Arnold: How exactly? I'm not sure what would be upgraded.
Christopher Arnold: I'm open to suggestions.
CVH Robert S : May I please have your full name, service address (street address, city, state, and zip code), and telephone number? This is so that I may pull up information for you in your local area.
Christopher Arnold: Heh, wonder why I had to do that before I signed into a chat session with you?
Christopher Arnold: Christopher Arnold/**** Arnold
Christopher Arnold: 257 ****** Road
Christopher Arnold: ******, **
Christopher Arnold: *****
Christopher Arnold: ***.***.****
CVH Robert S : hold please
CVH Robert S : The lowest house # in our system is 299
Christopher Arnold: That's a nice house down the street. I'd be happy to move there.
CVH Robert S : I would have to fill out a serviceability form to have a tech go out and check to see if the address is serviceable or not, this process takes about 3 to 5 business days.
Christopher Arnold: Uh...OK. I guess I'll just continue watching my existing Charter cable TV and using Charter network services until then.
Christopher Arnold: If it would help for me to move down the street, it really is a nice house. I don't think they would mind too much.
Christopher Arnold: Wow...1-298 ***** must be pretty pissed right now. Glad I'm not them. Wait...I am one of them.
Christopher Arnold: Hello?
CVH Robert S : I can not find your address in our system, can I have your account#?
Christopher Arnold: **** ** *** *******
CVH Robert S : found it
Christopher Arnold: Can I still move to 299 ***** Road? They have an in-law apartment.
CVH Robert S : Can you verify the last 4 of the SS# that is on your account please?
Christopher Arnold: ****
CVH Robert S : That is not the last 4 on the account.
Christopher Arnold: **** my spouse. **** me, if that helps.
CVH Robert S : The account is not in your name Christopher
CVH Robert S : You are not listed as an authorized user.
Christopher Arnold: ****, my spouse.
Christopher Arnold: I'm not listed as an authorized user? Like, I can't watch TV or play around on the computer?
CVH Robert S : No, I can not discuss the account with you.
Christopher Arnold: So you need to chat with my spouse?
CVH Robert S : She will need to chat in her self.
Christopher Arnold: OK, let me get her.
CVH Robert S : Thank you for choosing Charter Communications Chat Support. For general self-help, please visit http://support.charter.com. Also, check out our "Live it with Charter" customer rewards program. It is absolutely free, and you are eligible simply by being a Charter customer! You receive points based on your monthly service rate! For more information and to sign up, you can check out the Live it with Charter website here: http:// www.liveitwithcharter.com Thank you once again, and have a wonderful day!
If you require further assistance, go to www.charter.com/contact
Your session has ended. You may now close this window.
This painful ordeal took approximately 25 minutes and the f*%$er disconnected.
It's not: "We out-source this function to XYZ and you may experience slight lingual, cultural, temporal issues as we adapt to and utilize a global labor market.
It's: "We farm this kind of work out to barnacles scraped from boat hulls that somehow manage to attach themselves to keyboards and THIS is now your perception of our firm, regardless of how many intelligent, considerate or well-spoken individuals we employ or out-source to."
I wonder if those plan changes I made six months ago are actually valid? I should ask....
24 October 2008
15 October 2008
Another Convicted Criminal, Cracker-Turned-"Security Consultant" Profit Story
03 October 2008
29 September 2008
26 September 2008
20 September 2008
16 September 2008
Peer-To-Patent
"The concept behind the program, called Peer-to-Patent, is straightforward: Publish patent applications on the Web for all to see and let anyone with relevant expertise -- academics, colleagues, even potential rivals -- offer input to be passed along to the Patent Office.
By using the power of the Internet to tap the wisdom of the masses, Peer-to-Patent aims to dig up hard-to-find "prior art" -- evidence that an invention already exists or is obvious and therefore doesn't deserve a patent.
The goal is to locate prior art that Patent Office examiners might not find on their own -- and to produce better patents by reducing ones granted on applications that aren't novel. The hope is that this will drive innovation by improving the patent process and reducing the patent infringement lawsuits clogging the courts."
Using the mob to search for prior art and inform the USPTO doesn't seem like a terribly bad idea, so long as it's verifiable through multiple, independent channels or vetting pools (think peer-reviewed academic journals). I'm extremely concerned regarding overly zealous enthusiasm however.
I want to explore this idea but time prohibits me from doing so. To dumb it down, how would a process like the proposed be insulated from a Digg phenomenon as well as an inadvertant data leak that would let a competitor interject itself in the process and, say, stall for time to market?
06 September 2008
More On The Topic Of Alt-Fuel Cool Cars: The Lotus Omnivore
"The Omnivore is a direct injection two-stroke engine with a variable compression ratio system, which means it won't waste fuel and it'll run on just about everything but puppy smiles and children's dreams."
Must...Have....Volvo ReCharge Concept Car
"Picture a gasoline-electric hybrid that's more electric than gasoline. The Volvo ReCharge Concept is just that. Unlike traditional parallel hybrids, which primarily employ internal-combustion engines and electric motors working in tandem, the ReCharge (derived from the sharp new C30 coupe). Is a plug-in serial hybrid — that is to say, there is no mechanical connection between the electric motor drive system and the 1.6-liter four-cylinder gasoline engine. Four in-wheel motors will carry the car up to 100 km (62 miles) on a single charge of the trunk-mounted lithium-polymer batteries (charged from a standard household outlet and boasting, Volvo claims, a life expectancy longer than the car itself). Only when the batteries are fully drained does the engine fire up, spinning a generator which provides juice to the electric motors and recharges the battery. Brilliant."
01 September 2008
American Political Conventions - Terribly Frustrating (Lack Of) Of Use Of Technology
NPR...this is why I no longer listen to you nor sponsor you financially and am close to giving up on PBS.
Irritated. Grrr.....
Has anyone surveyed their constituents and determined how many of them can support HD broadcasts?
Really? Honestly???
31 August 2008
Field Strip And Reassemble An AR-15 In 53 Seconds
26 August 2008
Reading List #8
In no particular order:
- Anything graph-related at xkcd.com
- GraphJam
- INDEXED
There you have it. Data geek humor and reading habits. Now, it's time to change into my scatter plot jammers and get to bed.
24 August 2008
My Fun Weekend
15 August 2008
Apoptosis In Botnets
"The Dutch High Tech Crime Unit has arrested two brothers behind the creation of the Shadow botnet, and now intends to use the malware distribution engine for a good cause—Shadow will now distribute the means to eradicate its own existence."
01 August 2008
Interesting Electrical Synchronicities Today
- Our well pump died during the night. I started the dishwasher last night and my darling spouse told me this morning that we had no water. Cliff Cummings Water Service (major plug for him...he's been great to us since we bought this house) in Rutland, MA rescheduled his day and provided water from deep in the ground today. A bunch of money and replacing a pump 300 or so feet down in the ground and we have running, rusty, dirty water again.
- I watched "Car of the Future" on NOVA tonight. Love those Car Talk guys and the show was actually pretty good, given what I expected for Detroit fluff. The Tesla Roadster was very nice indeed.
- Midday, iPod on shuffle, Schoolhouse Rocks! Rocks!"Electricity, Electricity" by Goodness come up. No connection until now. Fun tune and a great re-recording of the great Schoolhouse Rocks! series on PBS.
Original Schoolhouse Rocks! version:
Goodness version:
There it is...another day in the life.